What the editorial team can help with

  • Corrections — factual errors, outdated terms, broken links, anything we got wrong.
  • Editorial questions — how an audit verdict was framed, why a claim was hedged, why a piece of content is or is not on the site.
  • Broken-link reports — especially valuable if you found a 404 from an external referrer.
  • Accessibility feedback — colour contrast, screen-reader issues, keyboard navigation, missing alt text.
  • Partnership requests — content collaboration, citation use, guest contributions from credentialed authors (consumer-protection journalists and gambling-harm researchers especially welcome).
  • Privacy / data requests — see the privacy policy for the formal route.

What the editorial team cannot help with

  • Royal Reels Casino account access, balance, deposits or withdrawals.
  • KYC document review or escalation.
  • Bonus disputes, voided winnings, account closures.
  • Refunds for casino losses (see refund policy for the operator-side path).
  • Self-exclusion at Royal Reels (see self-exclusion for the right path).
  • Crisis or counselling support — call Gambling Help Online 1800 858 858 or Lifeline 13 11 14.

For any of the above, the casino's own support team is the only address that can act on your account. The live operator's footer usually shows live chat and an email.

How to reach the editorial team

Email is the fastest route — one consolidated message

01

Email (preferred)

Send to editor [at] royalreels [dot] me with a subject line that names the topic — for example "Correction: register guide bonus number" or "Accessibility: low contrast on audit-verdict box". We reply within 3–5 business days. We do not staff a phone line and we do not provide instant chat for editorial feedback.

02

Include evidence

For corrections, link to the specific section and quote the line we got wrong. For broken links, paste the URL and the page it sits on. For accessibility, name the page, the browser and the assistive technology you use. For privacy requests, include the dates and the scope so we can match the right analytics records.

03

One message at a time

We read everything but a small editorial team cannot keep up with multiple parallel threads on the same topic. One email, with all the context, gets a faster reply than five short ones. Forwarding the same message every day pushes you down the queue, not up.

Responsible gambling

If you are reading this page because you are worried about your own or someone else's gambling, please do not wait for an editorial reply. Call Gambling Help Online on 1800 858 858 (Australia, 24/7, free, anonymous) or use the resources on the responsible-gambling page. Our team is not staffed to provide crisis support and a counsellor will reach you faster than we can.

Press and partnerships

For citation requests, podcast inquiries, or content licensing, include the publication, the timeline and the angle. We are particularly open to working with consumer-protection journalists, AU regulator-watchers, and gambling-harm researchers. We do not accept paid placement or sponsored insertions inside editorial pages — partnerships need to be editorial.

What this page does not claim